Austin Energy

SOA-based customer service system was developed that was able to handle huge customer requests.  Customers, who just two days previous would have had to wait an average of five minutes for the legacy system to process their outage report, were able to complete the process in an average of two-minutes with the new system

Pacific Gas & Electric Company

There were lot of challenges  - serve 15 million people, drive costs out of operations, streamline regulatory compliance, minimal support for customer self-service, get 360 view into customer data, leverage of IT assets.  A SOA based solution was put in place to supports billing, customer care, automated meter reading, customer self-service, CSR desktop, audit compliance, supply chain integration.  Reach, usage and value of legacy assets (e.g., ERP system) was also extended

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